Hi, How Can We Help Support Improve
If you are new to PubTok and want to get famous on TikTok, Frequently Asked Questions (FAQ) from users like you would help find answers. Click around to learn more about PubTok services, orders, and delivery.
Why should I trust you?
There are dozens of sites claiming they are best in speed, quality, and price. To some extent, they are paying attention at all three key points in customer service.
We must admit, while we strive to ensure quick delivery and lowest pricing on all products, account safety and privacy is always our priority. If you are worried whether a TikTok account can be suspended or hacked and your personal data stolen, disclosed, or misused, PubTok is your guy.
Much as we want to boast TikTok stars with millions of followers working with us, we keep our Privacy Promise. Buy any amount of likes, views, or followers risk-free. No fooling around.
How can I contact you?
Dedicated Support Team together with our Chiefs (more on the About Us page) is available 24/7. You can reach out via Live Chat, this Contact Us form, or emailing at [email protected]
Do I need an account to place orders?
While the order history, confirmation IDs, and notifications can be seen from your account, you do not have to spend minutes creating an account. It is automatically created for each customer on their first purchase. If you have already placed orders, you should already have your account. For all questions contact support at [email protected].
Why can't your system find my TikTok profile?
As any software, tireless Staffy (the system you are referring to 😉) actually gets tired. After all, bringing a certain profile out of 800 million others is not an easy task. Staffy also gets robo-checkups and 30-second breaks in between. Here is what you can do if no account seems to be found under your name:
- Double check on your username (make sure it’s written exactly as on TikTok);
- Wait for a couple of minutes before trying again;
- Refresh your page (CTRL + SHIFT + R on Windows);
- Contact support tapping on the chat icon on your right;
- Try manual processing and delivery (note, some products may not be applicable).
How do I get a video link from TikTok?
To get a video link from a TikTok video, go to your profile and tap on the post you want the likes or views on. Once a video plays you will see three dots on the right side of your screen. Tap on them, and select “Copy Link”.
Note: You do not have to manually enter the video link unless you choose manual processing and delivery (which takes a bit longer). All other orders start by entering your username and bringing out your profile and uploads. To understand how the Staffy (the system) works read How does PubTok work? If you want your order to be processed by a human, manual delivery is an option.
Do you work with influencers?
We do. In fact, PubTok works with over 200 TikTok profiles with 500k+ followers. So-called macro-influencers. Many of them are on TikTok not only for fun, but for lucrative sponsorship deals, and some run company accounts on TikTok. Because their identities are part of Privacy Promise, we cannot list their names, or usernames here.
Is it safe to buy likes on TikTok?
In general, yes. But again depends on who you buy it from. TikTok likes are one of the most stable and best selling products at PubTok. High quality likes come from TikTok accounts that are checked manually by Jules and her team before Staffy (the smart system robo) dispatches the likes in any amounts.
It’s no secret that TikTok cracks down on fake likes, but surely it has no problem with real users liking your videos. Besides, Staffy sets up the speed with the breaks in between so that the likes appear naturally. So, safety is not your concern when you buy TikTok likes from us. No password or direct access is needed.
How do I know if my order is completed?
A customer receives confirmation emails when the order has been received and upon its completion. However, you can also check at what stage your order is now.
To see the status of your order:
- Log into your account;
- Tap Order History from the dashboard;
- The third column labelled “Status” shows orders
in progress, processed, or completed.
What payment methods do you have?
We accept PayPal, all major cards, and crypto. Choose whatever feels right for you. We serve 2k+ customers in Europe, Asia, North and South Americas, Asia Pacific, and Australia. If you do not have a PayPal account, but are a Visa, Mastercard, Discover, or American Express card holder payment is no-brainer for you. You can also pay with Bitcoin, Bitcoin Cash, or any altcoins such as Etherium, Ripple, Litecoin, to name a few. For more details here is a full list of accepted payments.
How can I pay for my order?
This question was originally answered in the General section of these FAQs. But let’s recite it here again. “We accept PayPal, all major cards, and crypto. Choose whatever feels right for you. We serve 2k+ customers in Europe, Asia, North and South Americas, Asia Pacific, and Australia. If you do not have a PayPal account, but are a Visa, Mastercard, Discover, or American Express card holder payment is no-brainer for you. You can also pay with Bitcoin, Bitcoin Cash, or any altcoins such as Etherium, Ripple, Litecoin, to name a few. For more details here is a full list of accepted payments. “
My payment keeps cancelling. What can I do?
Make sure the form is filled out correctly, and the card you are using is a widely used card like Visa, Mastercard, American Express, or Discover. Refresh a page and try again, or try some time later. Still getting cancelled?
Try to pay with another method(switch a credit card for PayPal, or vise versa, or pay with Bitcoin, Ripple, Etherium, Litecoin, etc.) Still no change?
Payment and other issues are handled by a 24-hour hotline. Talk to support, or email us at [email protected].
Do you have PayPal?
Yes, our payment system is meant to suit all budgets and regions around the world. Even though many customers prefer to pay with PayPal, all major cards, and crypto coins are also in use. You may switch between the payments every time you shop. Choose whichever suits you best.
Can I pay with Bitcoin?
Sure. Not only BTC and BCH, but a great number of altcoins like Ripple, Etherium, and others. Note, cryptocurrency transactions may take longer than PayPal or card transactions, thus, showing up in our system a bit later. As soon as the sum shows up in the system, order processing takes place.
What cards do you accept?
We accept all major cards used internationally, both debit and credit. Try out your card to see if the system accepts it. We work with 70+ card processors. The full list of cards can be found here.
Why do you need my billing address?
It is not our sole requirement, but a common checkout process with all payment processors. Before we see your money in our system, the payment goes through a payment processor.
In order to transact money from one account to another, processors have to verify the ownership of the cardholder. It is also an address where we may send paper bills and bank statements.
Billing addresses must match what the card issuing bank has on file, or the attempted purchase may not go through. Multiple cards, questionable orders, and dubious circumstances can raise our suspicion and are subject to fraud investigation, during which your order is put on hold.
Will I have a receipt for my order?
Sure. As any legally operating business, PubTok sends confirmation emails when the payment shows up in the system and order placement is confirmed. You will find your receipt with full details such as assigned ID, the service ordered and its amount, the link to a video and/or username of the TikTok profile, billing method, the sum withdrawn, and purchasing date in the email.
There is no need to file additional forms, or contact support to get your receipt issued. It is done automatically for standard reasons such as disputes over order and its confirmation. We ask everyone who placed orders with us to have their order IDs ready when contacting support.
Do you issue refunds?
Yes. A customer can file a Refund Request at any point of their ordering. Filing out the form, however, does not guarantee refund will be issued. We ask customers to state a valid reason for their complaint. Typically, refund requests are reviewed within 12-24 hours after the request is made. For valid reasons, you have the right to request a refund within the first 10 days after the purchase is made.
If the failure is from outside, the whole sum will be re-credited to your account. For partially completed orders, and orders in progress a partial refund is issued. For more, read the Refund Policy.
How long before my order refunded?
All refund requests are handled as they arrive, if no queue occurred. Typically, it takes roughly about 12-24 hours to process your request. Note, it may take some time before the money shows up on your account due to the difference in banking systems, and/or card processors.
Where my personal data is stored?
All personal data is double-encrypted and locked up in private accounts specific to each customer. Your name, username, order history, most recent orders, video links, purchased services, billing details, etc. unless specifically asked by you, will never appear anywhere on our website, including customer reviews.
This is done to protect identities and prevent frauds, speculations, mishandling, etc, and one of the reasons famous TikTokers work with us.
Will anyone know if I buy followers or likes?
No, we promise. Revealing identities of our customers may cause privacy issues, damage reputation, and brand. We totally get that. Thus, order details can only accessed through a dashboard in your account. Accounts are created automatically for each first-time customer. We urge you to change its password upon creation, and keep it private.
Because PubTok is not affiliated with TikTok, media outlets, or third-parties hungry to bust celebs and influencers, it is in our best interest to make sure all data remains confidential. More, as any legit service we rely on our reputation, which is shaped by the promises we make.
Who has access to my account?
Except you, no one. Accounts are meant to keep order details safe and only visible to you. Processing staff members also do not have access to customer accounts. Necessary data is extracted from the system outside of your account. Unless you specifically give an account password to your friend or family member, no one will know how many orders you are placing at PubTok, what you are placing for, and whether you are placing them at all.
How do I know my data is safe with you?
PubTok, as any legally operated company is bound by the promises it makes. Due to the nature of business, customer privacy is among our priorities. We are not affiliated or in any way connected to third parties making money on selling user’s data. For years high-caliber TikTok influencers favoured us for keeping identities private. Customer data is safely encrypted, and transactions go through a secure gateway. For years to come, we intend to maintain our public image as the trusted service for high quality TikTok promotion.